Exchange & Return Policy

1. Returns and Exchanges

• Faulty or Damaged Products: If you receive a faulty or damaged product, you may return it for a replacement or refund within 14 days of receipt.
• Non-Faulty Returns: We do not accept returns for non-faulty products.

2. Return Process

• To initiate a return or exchange, please contact our customer support team within 14 days of receiving your order.
• Provide your order number, details of the issue, and any relevant photos or documentation.
• We will provide you with return instructions, including the return address.
• Once we receive the returned product, we will inspect it to verify the issue.

3. Refunds and Exchanges

• Faulty or Damaged Products: If the product is found to be faulty or damaged, we will process a refund or exchange as requested.
• Non-Faulty Returns: As stated above, we do not accept returns for non-faulty products.
• Refund Methods: Refunds will be issued to the original payment method used for the purchase.
• Exchange Process: If the product is eligible for exchange, we will ship the replacement product to you as soon as possible.

4. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the product is found to be faulty or damaged.
• Exchange Shipping: We will cover the shipping cost for the replacement product.

5. Additional Notes

• All returned products must be in their original condition, with all tags and labels attached.
• Any personalized or customized products are not eligible for return or exchange.
• Please allow  business days for your return or exchange to be processed.

6. Contact Information

For any questions or concerns regarding our return and exchange policy, please contact our customer support team at titanx.officiall@gmail.com or 03337858357